At 10-8 Watch Co., we take pride in creating high-quality custom timepieces. Because many of our products are personalized and made to order, please review our return policy carefully before making a purchase.
Custom and Personalized Watches
All watches that include custom engraving, personalized text, custom logos, badge artwork, or any other customer-specific modifications are considered custom-made products.
Due to the personalized nature of these items, custom watches are not eligible for return, refund, or exchange unless they arrive damaged, defective, or contain an error made by 10-8 Watch Co.
Non-Custom Products
If we offer non-custom merchandise or accessories, these items may be returned within 30 days of delivery for a refund or exchange.
To qualify for a return, the item must:
- Be unused and in original condition
- Include all original packaging, tags, and accessories
- Show no signs of wear, damage, or modification
Customers are responsible for return shipping costs unless the return is due to our error.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or differs from the approved design, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos showing the damage or defect
Upon review, we may offer a repair, replacement, or refund at our discretion.
Order Approval
Customers are responsible for reviewing all submitted text, artwork, and customization details before placing an order. 10-8 Watch Co. is not responsible for errors submitted by the customer, including spelling, dates, badge numbers, or other personalization details.
Cancellations
Orders may be canceled within 24 hours of purchase, provided production has not begun. Once production starts, custom orders cannot be canceled.
Refund Processing
Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear on your account, depending on your financial institution.
Contact Us
If you have any questions regarding this policy or need assistance with an order, please contact us: